I can't connect to the Internet service provider.
The Internet service provider doesn't accept my user name and password.
When I change location, I can't connect to the Internet service provider.
I exited from Netscape, and tried to connect again, but I couldn't.
While connected to the Internet, I'm suddenly cut off.
My Internet connection is slow.
Click a message for information about what caused the error and suggestions on what to do next. Messages are listed in alphabetical order.
Cannot find connect file to use for auto-dialing.
Connection attempt is already in progress.
Error opening serial port; invalid BPS rate specified.
Error opening serial port; invalid port specified.
Error opening serial port; port is already in use.
Error opening serial port; port is already open.
Error opening serial port; unknown reason (x).
Invalid I/O address specified. Please enter a valid hexadecimal number, or select "Default."
Invalid IRQ number specified. Please enter a number between 2 and 15, or select "Default."
Scripted login failed. Try connecting again. Unable to communicate with answering device. Please check that it is installed and configured properly. Unable to determine INI file location. Using the default of c:\quickenw\netscape\netscape.ini. Unable to initialize the modem. Check to be sure that your modem is connected to the computer and that it is turned on.
Unable to launch the Netscape Navigator. Please check the installation.
Unable to locate netscape.exe.
Unable to negotiate dial-in connection (failed).
Unable to open Netscape registration file (netscape.ini). Please check the installation.
You have been disconnected by the remote device possibly due to inactivity.
You must specify a connection file.
When you register for QFN, software called the Dialer connects you to an Internet service provider, which sets up your account and provides your link to the Internet. If you can't connect to the ISP:
Check the modem properties in the Dialer to make sure you have specified the correct modem and COM port. Make sure you've included any access code required to dial a number from your location.
To check the modem properties:
If your modem settings are correct, wait a few minutes, then try to connect again.
If this problem persists, call Online Services Technical Support. For the phone number, click here.
When you register for free access to QFN, a user name and password are created for you. Each time you connect to QFN, your name and password are sent automatically to the Internet service provider (ISP). If the ISP rejects your name and password, it is experiencing a temporary problem.
What should I do?
Wait a few minutes, and then try to connect again.
If this problem persists, call Online Services Technical Support. For the phone number, click here.
You probably entered an incorrect phone number in the Dialer.
What should I do?
Make sure the selected Location uses the correct phone number (including area code and dialing settings).
First, find a current list of phone numbers:
When you exit from the Netscape Navigator, the Timer window in the upper right corner of your screen disappears in a few seconds. When it has disappeared, Quicken knows that you're disconnected from the Internet.
If you try to reconnect immediately after you exit (before the Timer window disappears), Quicken thinks you're still connected.
What should I do?
Wait until the Timer window has disappeared from the screen. Then try to connect again.
There are several possible causes.
To check for this condition, click the Statistics button in the Timer window (upper right corner of your screen while you're connected). In the Statistics window, look for a large number of Invalid CRCs or overrun errors. (They indicate errors in data transmission.)
Wait a few minutes and try to connect again.
If you have Call Waiting, make sure you disable it.
There are several possible causes.
First, try reconnecting to see if you simply had a bad phone line. While you're connected, check the Statistics window for overruns or other errors. To display it:
If you're using a 9600 baud modem, consider upgrading to a faster modem. If you have a slow UART chip, consider upgrading to the 16550 UART (usually an inexpensive procedure).
Your modem can't make the required connection to the Internet service provider.
What should I do now?
Wait a few minutes, then try to connect again.
To connect to QFN, your software needs a file named QFN.SR. That file can't be found. You may have moved, renamed, or deleted the file.
What should I do now?
QFN.SR is stored in the directory C:\QUICKENW\NETSCAPE\DIALER (unless you installed Quicken in a different directory).
You tried to connect while the Dialer was already connected to the Internet service provider or trying to establish a connection.
What should I do now?
The VXDs (virtual device drivers) that were added to the SYSTEM.INI file when you installed the Internet access package didn't get loaded. The following lines must appear in the [386Enh] section of the SYSTEM.INI file:
The drivers may fail to load for any of the following reasons:
Try the following in the order listed.
If you deleted any of these files, you can restore them by re-installing the Quicken Internet access package.
When you specified your modem during registration, you picked the wrong speed for your COM port.
What should I do now?
Reset the port speed.
The Dialer couldn't access your modem. This can happen if:
Reconfigure your modem (or let the Registration Wizard do it for you), and then try connecting again.
Another program is using the COM port. It could be a general communications program, or it might be a fax modem program that is set up to receive a fax.
What should I do now?
Another program didn't close the COM port when it was done using it. This can happen if the other program closed unexpectedly (such as after a General Protection Fault or Application Error).
What should I do now?
Exit and restart Windows, then try to connect again.
If you still get the error, close Quicken and then exit Windows. Turn your computer and modem off for 10 seconds, turn them back on (this resets the modem), and then try again.
The Dialer couldn't use the COM port you selected for an unknown reason.
What should I do now?
Close Quicken, and then exit Windows. Turn your computer and modem off for 10 seconds, then turn them back on (this resets the modem), and try again.
You can also reconfigure your modem (or let the Registration Wizard do it for you), and then try connecting again.
OR
Let the Registration Wizard reconfigure your modem. Click Change Modem, and then click Next. When it's finished, click Next and then Done.
The selected COM port can't be used. This can happen if the port has been configured with an incorrect I/O address or IRQ number.
What should I do now?
Check the I/O address and IRQ number settings, and then try connecting again.
You can find the correct I/O address on your serial card.
Modems generally use IRQ 2, 3, 4, 5, or 7. COM1 uses IRQ4, COM2 uses IRQ3, and COM3 and COM4 are selectable.
The selected COM port can't be used. This can happen if you set up your modem and selected the wrong COM port, or if the COM port has been configured with an incorrect I/O address or IRQ number.
What should I do now?
You can find the correct I/O address on your serial card. Modems generally use IRQ 2, 3, 4, 5, or 7. COM1 uses IRQ4, COM2 uses IRQ3, and COM3 and COM4 are selectable.
The Dialer failed to connect with the Internet service provider for some reason, and the Netscape Navigator software couldn't complete its task.
The Internet service provider may be temporarily unavailable. Or the Dialer may be set up incorrectly. For example, during modem setup, you may have forgotten to enter a required dialing prefix.
What should I do now?
Try these steps in the order listed:
The Internet service provider (ISP) won't let the Dialer log in with your account information. There could be several causes:
Wait a few minutes, and then try connecting again.
If the error continues to appear, use any text editor to look at the LOGIN.LOG file in the C:\QUICKENW\NETSCAPE\DIALER directory for clues to what may be wrong with your account.
The Dialer can't contact your Internet service provider. This is a temporary problem.
What should I do now?
Wait a few minutes, then try connecting again.
To connect you to QFN, your software needs a file named NETSCAPE.INI. That file can't be found. You may have moved, renamed, or deleted it.
What should I do now?
NETSCAPE.INI is stored in the directory C:\QUICKENW\NETSCAPE.
When the Registration Wizard sent commands to your modem, the modem didn't respond correctly.
What should I do now?
Try the following steps in the order suggested. After each step, try connecting again.
To run Netscape Navigator, your software needs a file named NETSCAPE.EXE. That file can't be found. You may have moved, renamed, or deleted the file.
What should I do now?
NETSCAPE.EXE is stored in the C:\QUICKENW\NETSCAPE directory (unless you installed Quicken to another directory).
Your modem can't make the required connection to your
Wait a few minutes, and then try to connect again.
To run the Netscape Navigator, your software needs a file named NETSCAPE.EXE. That file can't be found. You may have moved, renamed, or deleted it.
What should I do now?
NETSCAPE.EXE is stored in the C:\QUICKENW\NETSCAPE directory (unless you installed Quicken to another directory).
Your software is working, but your modem can't make the required connection to your Internet service provider.
If you're using an RPI (Rockwell Protocol Interface) modem, click here for more information.
Wait a few minutes, and then try connecting again.
If the error still occurs, lower the maximum speed for your modem port in the Dialer, then try connecting again. For information about changing the speed,
click here.
Another program is using the COM port for your modem. It could be a general communications program, or it might be a fax modem program that is set up to receive a fax.
What should I do now?
Close the program that's using the COM port, then try to connect again.
To connect you to QFN, your software needs a file named NETSCAPE.INI. That file can't be found. You may have moved, renamed, or deleted it.
What should I do now?
NETSCAPE.INI is stored in the directory C:\QUICKENW\NETSCAPE (unless you installed Quicken in a different directory).
The VXDs (virtual device drivers) that were added to the SYSTEM.INI file when you installed the Internet access package didn't get loaded. The following lines must appear in the [386Enh] section of the SYSTEM.INI file:
You may have deleted these lines. Or you may have moved, renamed, or deleted the DIAL.386, VNTSTIMD.EXE, or VTCPRAC.386 files.
The drivers may fail to load for any of the following reasons:
Try the following in the order listed.
If you deleted any of these files, you can restore them by re-installing the Quicken Internet access package.
The Internet service provider closed your
connection because your computer was idle for longer than allowed. Your connection ends automatically if you haven't sent any commands to the modem for 5 minutes.
What should I do now?
Connect again. Be sure not to let more than 5 minutes elapse between commands to the modem. If this error continues to happen,
the Internet service provider may be experiencing temporary system problems. Wait a few minutes, and then try connecting again.
To change the automatic disconnect time:
Note: Don't select 15 minutes; it isn't a valid value.
You tried to start the Dialer by running DIALER.EXE or double-clicking on it from the File Manager.
What should I do now?
To start the Dialer:
Hours of operation:
Monday - Friday
When you connect to QFN, your modem connects to the ISP's modem, which in turn sets up a connection to the Internet.
The ISP for the Quicken Financial Network and all Internet access via Quicken is Concentric Network Corporation.
After you register for free access to QFN, an icon for the Dialer (QFN Dialer) appears in
the Netscape Intuit Edition program group. (This group is created
automatically when you install the Quicken Internet access package.)
The serial boards on most newer computers have a 16550 UART chip, which can
usually handle communications from high-speed modems. Some computers
(especially older ones) may have an 8250 or 16540 UART chip, which can't
handle high-speed communications successfully.
If you have a slow UART, consider upgrading to the 16550 UART chip (usually an
inexpensive procedure).
Because modems can compress data, it is possible to transfer data from your
computer to your modem faster than your "official" modem speed. For example,
if you have a 14,400 baud modem and a high-speed UART chip, you can set your
maximum speed to 57,600 baud.
If you have a low speed UART, you can try
setting maximum speed to a higher speed than your modem, but you may get slow performance with a lot of errors.
If so, drop your maximum speed back to 9600 baud.
Netscape Navigator Intuit Edition doesn't support the Rockwell software
interface for error correction detection used by RPI modems. As a result, you
may experience a slow connection if there's excessive noise on the phone line.
If you have a slow connection, you may want to end it and reconnect later.
If OK appears on the next line, your modem is communicating with Terminal
and is set up correctly. If OK doesn't appear or if you get an error message, your modem or system
settings are not set up correctly to communicate with Windows.
Before you register for QFN, however, there is no QFN Dialer icon. You must start the Dialer from the Windows File Manager.
Unable to locate netscape.exe.
What caused this error?
Unable to negotiate dial-in connection
(failed).
What caused this error?
What should I do now?
Unable to open communications port. The port is
either in use by another telephony application, or is not supported.
What caused this error?
Unable to open Netscape registration file
(netscape.ini). Please check the installation.
What caused this error?
Windows dial-in driver (dial.386) not loaded.
Unable to connect. ShivaPPP dial-in driver is not installed.
What caused this error?
device=c:\windows\netscape\vntstimd.exe
device=c:\windows\netscape\vtcprac.386
What should I do now?
You have been disconnected by the remote device
possibly due to inactivity.
What caused this error?
You must specify a connection file.
What caused this error?
Intuit Online Services Technical Support
You can call Online Services Technical Support at (708) 585-8500.
7am - 7 pm Central time
Internet service provider
The Internet service provider (ISP) is a company that sets up your Quicken Financial Network account and provides your link to the Internet.
Dialer
The Dialer is a program that:
UART
The UART chip on your computer's serial board handles the flow of data through
the serial port to the computer.
Maximum Speed setting
Maximum Speed is the number of bits per second for communication between your
computer and your modem. NOTE: This is not the same as the
communication speed between your modem and the
Internet service provider's remote modem.
RPI (Rockwell Protocol Interface) modems
If you're using an RPI modem and it doesn't appear in the modem list, you
should select Rockwell-based as the manufacturer and 14400 bps RPI modem as
the model.
Using Terminal for Windows
Before you start, make sure that Quicken is not running.
Starting the Dialer
Once you've registered for the Quicken Financial Network, a Netscape Intuit Edition program group appears on your Windows desktop.
To start the Dialer, double-click on the QFN Dialer icon in this group.